FAQ2019-01-12T17:06:34+09:00

FAQ

Frequently Asked Questions
Q. Where can I find the operation video of TANTAN products?2018-12-17T01:37:58+09:00

A.

If you can see videos on the web. Major products are linked on YouTube.com

Q. How do I know when TANTAN launches new machines?2018-12-17T01:47:28+09:00

A.

Be sure to visit our web at least one time per month. Whenever we have new product, we will post press release on our web. In the meantime, we will also send you newsletters to keep you informed about new products development.

Q. How long is your lead time?2018-12-17T01:48:23+09:00

A.

It depends on machine models and production schedule.
Normally, we can ship your order within 2 months for simple machines and 3 to 4 months for big machines after we receive your confirmed order. If you need the goods urgently, please inform us and we will do our best to shorten the lead time for you.

Q. What should I do when I have problems with your machines?2018-12-17T01:48:48+09:00

A.

Please contact us right away and inform us the machine serial number & the problem details. The more information you can offer us, the better we can understand the problems and the sooner we can solve the problems. Your information is always very important for us to improve our products.

Q. What is your warranty?2018-12-17T01:49:05+09:00

A.

We offer 12-month warranty starting from the on-board date. Only very few spare parts have shorter warranty due to suppliers’ policies. Details are on request.

Q. Where is your factory located?2018-12-17T01:51:19+09:00

A.

We produce all of our products in KOREA. We are not planning to move our production to other developing countries.

Compared to Europe, N. America, or Japan, our labor costs are relatively low; therefore, we have chosen to constantly upgrade our technology in KOREA which makes us different from our competitors in Asia, who are expelled to produce machines in the low labor cost countries.

Q. Do TANTAN machines comply with CE to meet EU requirements?2018-12-17T01:51:41+09:00

A.

Yes, all of our machines are made in KOREA and formally CE certified by either German TÜV Rehiland.
If it’s from TANTAN, you can be sure of the quality.

Q. Where can I buy your products?2018-12-17T01:52:01+09:00

A.

You may send inquiry form thru INQUIRY and let us know what you are interested in. We shall contact with you promptly for your requirement

Q. What is paper honeycomb?2019-01-17T14:37:00+09:00

A.

Paper honeycomb is used in wide range of building and packing material. Typically a layer of fiberglass and then the enforced paper made into honeycomb shapes (hexagon tubes) and then another layer of fiberglass. Compared pound for pound, it is stronger than steel and costs substantially less to manufacture.

History

During the Second World War, paper honeycomb was introduced for the airplane industry (fuel tanks for Dakotas). After the war ended paper honeycomb was used primarily as a structural material in the reconstruction of Europe. The shortage of building material (wood, bricks, etc.) made paper honeycomb an excellent cost-effective available alternative. The development of paper honeycomb in North America was based on those post-war European applications.

Paper honeycomb is still used in structural applications such as inner doors, separation walls and furniture (kitchen cabinets). Door companies incorporated high-speed production lines with continuous paper honeycomb and are able to produce up to 10,000 doors a week. In Switzerland and Germany, paper honeycomb has become an important material in home construction. The use of paper honeycomb as a cost-effective way to provide temporary housing units has been explored but despite high interest levels has not become the standard for temporary shelter.

Paper honeycomb is also used as a packaging material. Glued with paper on both sides, it makes an excellent protecting material for all types of items. It is currently used in the following industries: paper, automotive, glass, ceramic, transportation, appliance, and furniture. Paper honeycomb can be die cut, slit scored or cookie cut into numerous sizes and shapes to protect products “inside the box” or “outside the box”. Paper honeycomb is a protective packaging alternative to wood, corrugated or EPS.

Paper honeycomb is now being used in transportation applications such as rail car and truck dunnage.

Q. What kinds of honeycomb products can be produced by TANTAN Machines?2019-01-17T17:15:02+09:00